Shipping Policy

CHISANA customers will enjoy FREE shipping within the United States on all orders placed on www.chisanaaudio.com. We work with all our carrier partners such as UPS, Fedex, and USPS. 

Your order is typically processed in one to three business days. We offer free USA ground shipping and will be offering 2-day air shipping in the future. Ground shipping typically takes 3 to 5 business days and air shipping takes 2 business days.  

We ship to any address in the United States except Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, and the United States Virgin Islands.

For shipments outside of the United States, please be advised that there will be a fee depending on the country. Your order is typically processed in one to four business days. The order will be delivered to you typically in 1-2 weeks after the processing period.

If you’d like to cancel your order, you may request a cancellation within 24 hours at hello.chisana@gmail.com. Unfortunately, we are unable to guarantee that we can cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. If the order has not been shipped out yet, we will provide a full refund to the credit card which you used to place the order. 

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